GUEST SERVICES
General Information
NRG Park Opening Times
The grounds open at 8 a.m. daily.
Concert Times
The star entertainers perform after the last Rodeo event is complete each evening and the stage is set. Actual start times for the concert can vary day to day due to the different number of rodeo competitors and other production elements.
- Weekday rodeos start at 6:45 p.m. The entertainer takes the stage at approximately 9 p.m. NRG Stadium gates open at 6 p.m.
- Weekend rodeos start at 2:45 p.m. The entertainer takes the stage at approximately 5 p.m. NRG Stadium gates open at 2 p.m.
General Store
Stop by the General Store, located at the entrance to Hall D, for your last minute needs while on the Show grounds. The store carries medicines, baby items, rain gear, sunscreen and other convenience items. The General Store is run by the Commercial Exhibits Committee.
Information Booths
Copies of the Visitors Guide, containing daily Rodeo schedules, maps and general information, can be obtained at the Rodeo’s information booths and stand-alone positions. The booths are located throughout the complex. A member of the Directions & Assistance Committee in a teal vest can provide assistance.
Lost and Found
Lost and Found is located inside NRG Center at Room 102 (between Hall A and Hall B).
For items lost or found in NRG Stadium, please check with any of the six guest services booths on the day the item is lost, or check the Rodeo’s Lost and Found located inside NRG Center after 10 a.m. the following day.
Guests inquiring about lost items on previous days should call the Lost and Found hotline at 832.667.1311. All items will be kept in the Lost and Found office throughout the Show.
Recycling Program
Largely through the work of the Rodeo’s Recycling Committee, products from Show grounds are kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.
School Tours
The Rodeo’s school tours program offers complimentary tickets to those scheduling group tours. The tours take place in AGVENTURE, presented by OXY which hosts a variety of livestock and activities focused on children of all ages. The tours are scheduled on a first-come, first-served basis beginning Nov. 2 the year before the next Rodeo.
Cashless Transactions
- All NRG Park parking lots will be cashless. There are several lots surrounding the Park that will accept cash including lots at OST, 610 and Reed Road.
- All transactions will be cashless in the Champion Wine Garden, presented by Frost Bank. Guests may use their debit or credit cards for any purchases.
- All Corral Clubs will be cashless
- While the majority of stands on NRG Park Grounds, NRG Center and NRG Arena will accept cash as well as debit or credit cards, NRG Stadium will be cashless.
- The Carnival, presented by First Community, will accept cash and card.
Security
Security Screenings and Prohibited Items
Houston Livestock Show and Rodeo security procedures include, but are not limited to: performing body wand and bag checks at several NRG Park entrance gates, and random bag checks at all NRG Stadium gates.
The Rodeo does not have a clear bag policy on the grounds or in NRG Stadium. Small purses or backpacks for personal items are allowed. Baby strollers and wagons are also allowed(there are “parking areas” in all four corners of NRG Stadium for strollers and wagons).
Patrons should allow additional time to enter the grounds, as these security measures may be in place as they arrive at the event.
This information is posted at all gates and park-and-ride locations: All patrons are subject to wand and bag check screening at entrance gates.
Prohibited items include, but are not limited to:
- air horns
- alcohol
- banners bearing advertisements
- banners judged to be in poor taste or offensive
- beach balls
- firearms
- fireworks
- flag poles
- footballs
- Frisbee® and other sports discs
- hover boards
- laser pointers
- professional camera equipment (photography lenses over 3 inches in length)
- selfie sticks
- weapons
- whistles
Audio recording is not allowed in NRG Stadium.
Video recording is not allowed in the stadium during RODEOHOUSTON®.
Firearms and Weapons Policy
The Houston Livestock Show and Rodeo, in an effort to provide a safe environment and promote a family-friendly atmosphere at the city’s iconic entertainment event, will prohibit concealed and open carry of firearms by private citizens at the Rodeo.
Health and Safety
Automated External Defibrillators
Automated External Defibrillators (AEDs) are located in the following areas of NRG Stadium:
- Field Level – Sections 112 and 133
- Lower Suite Level – East and West VIP elevator lobbies
- Club Level – Next to guest services booths (northwest and southeast corners)
- Upper Suite Level – East and West VIP elevator lobbies
- Upper Concourse – Sections 517 and 543
- Press Box Elevator Lobby
Additionally, AEDs are located on the first and second levels of NRG Center. Professional medical emergency personnel are available during Rodeo operating hours to help with AED use and to handle major and minor medical needs and emergencies.
First Aid
Professional medical emergency personnel are available during Rodeo operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Rodeo grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.
Locations
- NRG Center Room 109 and Hall C Lobby
- NRG Arena Lobby
- Southeast entrance of NRG Stadium
- NRG Center Sections 120, 140, 301, 329, 525 and 551.
- Carnival Midway
Handwashing and Hand Sanitizing
Handwashing and hand sanitizing stations are located through NRG Park.
Health and Medical Resources Available Onsite
Among its 35,000-member volunteer corps, Rodeo is fortunate to have three committees specifically engaged in health and safety. While each of these committees has its own unique function, they all provide medical support on the Rodeo grounds. There are over 1,200 volunteers, mostly comprised of healthcare professionals and first responders, across these committees. As experts in their fields, they will be available to educate their specific audiences in best practices for health and safety while on Rodeo grounds.
- Health
The Health Committee is comprised of licensed physicians, dentists and registered nurses who staff a primary care health clinic to provide health services to maintain the well-being of junior and professional exhibitors, vendors, and volunteers. - Medical and Safety
This committee is responsible for providing medical care for Show guests and assisting in crowd control. Members also serve as a liaison between the Show and the Houston Fire Department, and assist in management and operation of various first aid stations and mobile units. - RODEOHOUSTON® Sports Medicine
This committee consists of a team of specialized medical professionals responsible for the treatment, health, and well-being of RODEOHOUSTON athletes.
Special Accommodations
For questions regarding special accommodations at the Houston Livestock Show and Rodeo, email [email protected] or view the full Accessibility Guide here.
Wheelchairs and Mobility Scooters
Wheelchairs and mobility scooters are available to rent during the Houston Livestock Show and Rodeo. These devices may be rented ahead of time online, or on the grounds during Show. A form of ID will be held as collateral for the device.
Booth Locations
- At the ticketed entrance near Holly Hall Street
- Southeast corner NRG Stadium (across from the Phillips 66 Gate)
Booth hours
- Daily: 9 a.m. to 11 p.m.
NRG Park also provides complimentary wheelchair service for guests attending the Rodeo inside NRG Stadium. Wheelchair attendants are located at each gate of NRG Stadium and can transport guests from the gate to the guest’s ticketed seat and back to any of the NRG Stadium gates following the conclusion of the concert. To provide a faster response time, guests cannot keep the wheelchair throughout the event. NRG Park wheelchairs are not allowed to exit past any of NRG Stadium’s black gates or into the carnival grounds at any time.
Please notify a nearby supervisor for wheelchair assistance or text us at 832.241.0202 once Stadium gates are open for wheelchair assistance.
Accessible Parking
Parking spaces for ADA guests are available and located in all NRG Park lots with a valid state-issued license plate or placard on a first-come, first-served basis. If you encounter any challenges with parking on the actual event date, please call 832.667.1000.
The primary ADA drop-off and pick-up location is Gate 9. Alternate ADA drop-off and pick-up locations are Gate 10 off Kirby and Gate 2 off Fannin.
NRG Park Amenities for Guests with Disabilities
We welcome you to NRG Park and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.
In planning for the Rodeo, we have worked with the following experts and local officials to ensure we are continually meeting all ADA guidelines and requirements:
- Harris County Sports and Convention Corporation
- ASM Global- Venue Manager for NRG Park
- Department of Justice
- Aramark, Sports and Entertainment
- HLSR Vendors, Commercial Exhibitors and Contractors
We have made several modifications and enhanced many areas of accessibility at NRG Park including parking, pathways and walkways, security screening, restrooms, food and beverage locations and seating. We are continually dedicated to ensuring that all activities and programs are accessible by people with disabilities.
The Houston Livestock Show and Rodeo and ASM Global have jointly developed the Accessibility Guide, policies, and procedures to ensure that the facilities, services, and accommodations at NRG Park are accessible and available to every guest.
We take pride in serving all our guests and hope you will enjoy your visit.
For assistance during the Show, please call 832.667.1000.
Assistance for Deaf and Hard of Hearing Guests
All seats in NRG Stadium meet ADA requirements for the Deaf and hard of hearing and have a view of reader boards in the SE and NW corner of the stadium that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information is provided by various displays in the stadium bowl and includes scores, times for the timed events, and contestant statistics. The Rodeo installs eight video screens in the center of NRG Stadium, freeing up the large end zone boards for additional graphic displays.
Real-time captioning of announcer’s spoken words and song lyrics during concerts will be available throughout the run of the Show at rodeohouston.com/captions.
- Open captioning is displayed on the ribbon boards on the SE and NW corner in NRG Stadium.
Assisted Listening Devices: Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government ID is required to check out a device and will be returned to you when the device is returned.
Hearing amplification devices are available and complementary inside the Center and Arena with one week notice.
American Sign Language Interpreters: We will livestream sign language interpreter services every night of RODEOHOUSTON which includes all RODEOHOUSTON events and performances in NRG Stadium. Livestream is available through a protected link streamed straight to your smart device. For questions and access regarding the livestream, please contact [email protected] or go to the nearest Guest Services booth the night of the Show.
Accessible Seating in NRG Stadium
Accessible Seating, designated for guests with disabilities who use wheelchairs, other mobility devices, or otherwise require the use of the features of accessible seating (e.g., a guest with a service animal that requires the additional space offered by accessible seating), is available on all levels for all events held at NRG Stadium. ADA seating tickets are first-come, first-served and up to (1) companion ticket for every (1) accessible ticket is available for purchase. Seat relocations may also be available on event day. If a guest needs assistance with ADA relocation, please visit the Guest Services booth on the level that your tickets are on and tickets will be exchanged for ADA seating on a first-come, first-served basis: up to (1) companion ticket for every (1) accessible ticket based on availability.
Accessible seating will be available until such seats are sold out. Limited additional companion seating will be held until the day of the event or until seating is sold out, whichever is sooner.
Elevators
NRG Stadium: Each gate at NRG Stadium is equipped with elevators providing service to all levels of the facility. Club Seat Members and Suite Holders are welcome to use the elevators in either the East Club Lobby or West Club Lobby.
NRG Center: There are (8) elevators located throughout NRG Center.
NRG Arena: There are two platform lifts located at Section 102 and Section 104 staffed by the Safety Committee.
Assistance for Blind or Low Vision Guests
Service animals, or those in training, for guests with disabilities are permitted at all NRG Park facilities. Please see a security team member if any accommodations are required.
- Due to tight seating arrangements and means of egress issues for large numbers of guests, The Rodeo reserves the right to relocate guests with service animals to the closest accessible seating area.
- Emotional support animals are not permitted.
We strongly urge guests who plan to bring a service animal to an NRG Park event to contact guest services prior to your visit at 832.667.1400.
Aira access is available at NRG Park. This service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality. Guests must download the Aria app to access this service.
Play-by-play descriptions of Rodeo events during select RODEOHOUSTON performances are provided on the following dates:
- Tuesday, March 5
- Friday, March 8
- Monday, March 11
Please visit the nearest Guest Services booth at Section 113 or Section 133 for a device.
Escalators
NRG Stadium: Escalators are available at all four gates: Kroger, Ford, Phillips 66 and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and Suite Holders may utilize the escalators in the East and West Club.
NRG Center: Escalators are available in front of Exhibit Halls A, C, D and E.
Family/Companion Restrooms
Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. All family restrooms are accessible and equipped with baby changing tables.
NRG Stadium:
Level 100: 101, 112, 113, 117, 120, 121, 132, 133, 136, 140
Level 300: 303, 316, 322, 325, 331, 344, 350, 353
Level 500/600: 504, 508, 511, 518, 524, 530, 534, 538, 544, 550
NRG Center: Inside halls A, B, C, D and E lobbies
Guest Services
For assistance during the Rodeo, please visit any of the Guest Service booths inside NRG Stadium.
- Guest Services can assist with lost and found, lost children, ticket issues, comments and complaints, stadium directions and general information.
- Guest Services booths are located in sections 113, 133, 319, 346, 517 and 543.
- Directions and Assistance Committeemen (in teal vests) are located on the 100 and 500 levels, and can also help with general information and stadium directions.
The Directions and Assistance Committee is located inside Room 102 of NRG Center and in the concourse area of level 1. They can offer assistance with lost and found, lost children and general information.
Inclusive Signage
NRG Park signage identifying restrooms and other areas is shown in both conventional lettering and numbering, and in braille for individuals with visual impairments, all at the appropriate height.
Family Rooms/Nursing Mothers
Family Rooms offer privacy and a quiet atmosphere.
The facilities are located in the first floor lobby of NRG Center (on the east end) and inside Hall E of NRG Center (near the restrooms). Family Rooms are also located outside, in between NRG Stadium and NRG Astrodome, as well as a location at the exit of Fun on the Farm.
There are two locations inside NRG Stadium: One behind the Guest Services booth in section 133 on the field level concourse and one across from the Guest Services booth in section 133.
Baby changing tables are located in all restrooms in NRG Arena, NRG Center and NRG Stadium.
Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Park. All equipment must be checked during the security screening process.
Public Transportation
METROHouston and METRORail operate various routes near and around NRG Park. Both are a viable transportation option for the Houston Livestock Show and Rodeo. For guests with disabilities, METRO offers 100% accessibility and also provides paratransit via METROLift. For more information about these services, please call: (713)-225-0119.
Rideshare
All rideshare drop-off and pick-up is located in the Yellow Lot.
Sensory Kits & Sensory Friendly Room
NRG Stadium has partnered with Kulture City to ensure all stadium events are sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue.
Sensory kits are equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads, and are available to all guests who may feel overwhelmed by the environment.
Sensory kits are located at Guest Service booths at sections 113, 133, 319, 346, 517 and 543.
NRG Stadium also offers a sensory friendly room available to guests with sensory processing needs located at Section 133 across from the Guest Services booth. The room provides an inclusive and comfortable space including dim lighting, a textured wall and weighted lap pads. Please visit the Guest Services booth at section 133 for access into the room.
NRG Park Access
To gain access to NRG Park grounds, please enter through one of the nine main entrances. All main entrance gates are readily accessible using wheeled equipment.
Sensory Friendly Experience
March 6, 2025 from 10 a.m. – 2 p.m.
The Rodeo will host a Sensory Friendly Experience on March 6, 2025 from 10 a.m. – 2 p.m. in a select area of the carnival to promote an accommodating and positive experience for all Rodeo guests with sensory sensitivities or challenges. During this time, there will be minimal lights and sounds permitted in the carnival.
Admission Tickets
If I have a ticket for the rodeo/concert, do I need an additional ticket for the livestock show/carnival/grounds?
Your rodeo/concert ticket allows access to NRG Stadium AND NRG Park, including NRG Arena, NRG Center and the Carnival.
Learn more about the carnival here.
What is the Rodeo Ticket Account?
The Rodeo Ticket Account is your account for all RODEOHOUSTON® tickets purchased through AXS, the Rodeo’s official ticket provider. This account allows buyers to manage their ticket purchases, ticket transfers and ticket sales on the AXS secondary market, the Rodeo’s only verified secondary market.
How do I access my Rodeo Ticket Account?
Your Rodeo Ticket Account may be accessed via fanaccount.axs.com/login. To access your account from rodeohouston.com, click on the “Login” button at the top of the home page, then select “Ticket Account” from the drop-down menu and log in with your AXS account credentials. This account is different from your Houston Livestock Show and Rodeo™ member account.
What can I do from my Rodeo Ticket Account?
In your Rodeo Ticket Account, you can view all your RODEOHOUSTON tickets and all AXS purchases for any venue that uses AXS as their ticket provider. You can also use your Rodeo Ticket Account to transfer tickets to another party and sell tickets on the RODEOHOUSTON verified secondary market. If you sell tickets through your account, you can also use the account to initiate balance transfers from your ticket sales.
What if I have season tickets to RODEOHOUSTON?
You can access your season tickets through your Rodeo Ticket Account. You can also manage your upcoming payments and use all the account features for buying, transferring and selling your tickets.
Can you also transfer parking in the Rodeo Ticket Account?
You cannot transfer parking in the Rodeo Ticket Account.
How do I access my RODEOHOUSTON Tickets?
All tickets will be delivered electronically via AXS Mobile ID; please allow 48 hours for delivery. To access your purchased tickets, download the RODEOHOUSTON mobile app and log in to your AXS ticket account.
Is this account just for my RODEOHOUSTON tickets?
The account can be used for any venue that uses AXS as their ticket provider. You may see other events in your account, if you have purchased tickets to another venue that uses AXS.
Can I purchase tickets on the secondary market?
Rodeo fans can purchase secondary market tickets to their favorite performances through AXS, the Rodeo’s only verified secondary market, available at rodeohouston.com.
Primary tickets, purchased directly from RODEOHOUSTON, and verified secondary market tickets are available for purchase on the same page at rodeohouston.com. Once secondary market tickets are available to purchase, they will appear in the link as a different color than primary market tickets. Secondary market tickets may be available prior to the public on sale(s) via its own link, should a Rodeo season ticket holder decide to sell their tickets for a specific night, but those secondary market tickets will be taken off sale during the public onsale. The 2023 public onsale date will be announced at a later time. After the public onsale traffic has peaked, primary and secondary tickets will be available to purchase on the same page at rodeohouston.com, identified with different colors.
Purchasing tickets through AXS, the Rodeo’s only verified secondary market, allows buyers a safe place to purchase RODEOHOUSTON tickets on the secondary market with the security of knowing tickets purchased are valid for entry.
What time does the performer come on stage?
Actual start times for the concert can vary day to day due to the different number of rodeo competitors and other production elements.
- Weekday rodeos start at 6:45 p.m. The entertainer takes the stage at approximately 9 p.m. NRG Stadium gates open at 6 p.m.
- Weekend rodeos start at 2:45 p.m. The entertainer takes the stage at approximately 5 p.m. NRG Stadium gates open at 2 p.m.
What does SRO mean for Rodeo/Concert tickets?
Standing Room Only — allows access to the designated SRO areas located on the 100 level concourse of NRG Stadium. SRO does not have an assigned seat; requires standing.
Do I need a ticket for my children?
Children 3 years old and above need a ticket to enter.
Carnival
PRESENTED BY:
How do I purchase half-priced carnival packs and/or carnival food cards?
There are (3) options to purchase half-priced carnival packs and/or carnival food cards:
- RODEOHOUSTON.com
- RODEOHOUSTON Mobile App
- Houston Livestock Show and Rodeo Carnival Ticket Sales Committee Volunteer
Click here for detailed information on what’s included in half-priced carnival packs and carnival food cards.
Half-priced carnival packs and carnival food cards sale ends on February 24th, 2024.
If I missed the opportunity to purchase half-priced carnival packs, how else can I purchase carnival tickets?
You can purchase carnival tickets at any RCS ticket sales booth and/or kiosk in the carnival area of NRG Park during operating hours or through the rodeohouston app.
How do I access my carnival packs and/or carnival food cards that I have purchased through RodeoHouston.com or the rodeohouston app?
To access your half-priced carnival packs and carnival food cards, please download the rodeohouston app. Click here to download if you currently do not have the rodeohouston app.
If purchased directly from a Carnival Ticket Sales Volunteer and have the product in hand, please follow the instructions on the back of the card.
If purchased online, either through rodeohouston.com or the rodeohouston app, please follow the instructions below:
- If you have an existing carnival account, please log in with the same mobile number used to purchase the product on the rodeohouston app to access your carnival packs and/or carnival food cards
- If you did not have an existing carnival account within the rodeohouston app at the time of purchase, an account was automatically created for you with the same mobile number used to purchase the product and has automatically been added to your account. Follow the steps below to access your purchases:
-
- Download the rodeohouston mobile app
- Select “Menu” and “Carnival Login”
- Click “Forgot/Set Password.”
- Enter the mobile phone number and follow the steps on screen to reset your password.
What if I don’t have a smartphone?
If you do not have a smartphone and you purchased a physical half-priced carnival pack, you can take your physical carnival pack to the nearest RCS Guest Services booths located within the carnival to exchange for a paper version.
Prior to February 21st, you can take your physical carnival pack to the Houston Livestock Show and Rodeo offices located in NRG Center and exchange for a paper version.
DO NOT scratch off the QR code if you are planning to exchange your card.
You must have a smartphone to purchase online. If you do not have a smartphone and/or have already purchased online, please email [email protected] for assistance.
Please click here to view a map of RCS Guest Services locations.
If I buy carnival packs and/or carnival food cards, can I transfer to a family member or friend?
You can! Following the in-app instructions, you can easily transfer as long as the following guidelines are met:
- The recipient must have an existing carnival account in the rodeohouston app at the time of transfer.
- There is no limit on the number of half-priced carnival packs you can transfer.
- No more than (5) carnival food cards can be transferred from your account.
- No more than (5) full price carnival ticket purchases can be transferred from your account.
Do I need a ticket to enter the carnival?
You must have a ticket to the World’s Championship Bar-B-Que Contest, presented by Cotton Holdings, Daily Grounds Admission ticket, or a Rodeo/Concert ticket. View ticket options here.
What are the hours for the Carnival?
The Carnival closes every day at midnight. Please click here for 2024 opening times.
Can I use tickets that I bought last year?
All carnival related products, including half-priced carnival packs, carnival food cards, and grounds admission tickets are valid only for the current year and expire at the close of Show each year.
Do you offer a Fast Pass?
Spend your day making memories, not waiting in line! The Fast Pass allows you to avoid long lines and can be purchased at any RCS ticket box. A limited quantity is sold each day and is only valid for day of purchases. The cost is $30 and the rider must present the Fast Pass, be wearing the Fast Pass wristband and have the appropriate number of tickets for the ride. Fast Passes are not tickets.
What happens if it rains during my visit?
Some attractions may close due to inclement weather and will not reopen until conditions permit safe operation. Please enjoy a meal or shopping until such weather passes. The Houston Livestock Show and Rodeo does not issue rain checks or refunds for inclement weather.
What do I do if my phone dies?
Charging stations will be available at kiosks throughout the Carnival.
Who do I contact for support?
- For general questions please email [email protected]
- For on-site help or assistance, please visit the nearest RCS Guest Services (gray) booths located within the carnival.
Please click here to view a map of RCS Guest Services locations.